FAQ

What printing technology and canvas do you use?

We use an Eco-solvent large format printer. Our True Rich Color ink is scratch resistant and GREENGUARD Gold certified for low emission printing. The canvas is a polyester material.

How do I know you received my order, and how do I obtain a receipt?

Once you have submitted your order, an order confirmation/receipt will be sent to the email address you provided during checkout. If you do not receive this confirmation, please call our Customer Service at (951) 239-2341.

How do I track my shipment?

You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) are shipped. You may click on the tracking number in the e-mail to view details. Please note that orders with multiple items may require multiple shipments, so you can expect more than one shipping confirmation e-mail.

May I make a correction to my order after it has been submitted?

If you wish to make corrections to your order, please contact Bubba Prints Customer Service ASAP (951) 239-2341. If the request is made before the item is printed, we will be able to make the correction free of charge. However, if the item is already printed and or shipped, no corrections can be made.

Are there any restrictions on what type of images I can upload?

Yes. Bubba Prints cannot print images that violate copyright laws.

Where are you located?

We are located in Southern California.

Do you have a minimum order number?

No.

What if I have special instructions for my design?

If you have special instructions for your design, or any comments you'd like us to make note of, there is a 'NOTE' box at the checkout. You can also call our customer service line at (951) 239-2341.

What file formats do you accept?

Bubba Prints accepts PNG, JPG, BMP and TIF files that are 20MB and under. If your file is over this size limit you can flatten the image, convert to RGB in 8-bit mode and save as a JPG at the maximum quality level. If you must send a file format not accepted online or a file larger than 20MB, please call our customer service line at (951) 239-2341 for assistance and instructions.